At Trollhaugen, we strive to give every guest the opportunity to experience outdoor activities and resort recreation. Increasing our accessibility to guests with disabilities is an ongoing process that will continue to evolve and improve during the years to come.
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If you have any questions regarding accessibility at Trollhaugen or need to request assistance or an accommodation please contact: jrjr@trollhaugen.com. We ask that you request accommodations at least 5 days (120) hours in advance.
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Certain activities at Trollhaugen have safety requirements that all participants must meet. We will handle each situation on a case by case basis and try to find a way for individuals with disabilities to participate in resort activities through modification of policy, accessible communication, and barrier removal including adaptive equipment. However, accommodations must be reasonable and not compromise safety requirements, fundamentally alter the program, or create a direct threat to an individual.
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Those needing special access can contact Trollhaugen at either info@trollhaugen.com or 715-755-2955 to receive best direction as to where to park at the Adventure Lodge depending on the activity they are involved with.
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Trollhaugen supports the use of trained service animals (dogs and miniature horses only). All service animals must meet current ADA guidelines to include: remaining under the direct control of the user at all times; be house broken; and be specifically trained to aid a person with a disability. The use of the breed of miniature horses as service animals must meet the standards set forth by the American Miniature Horse Association. Certain areas on resort property may be restricted from use of miniature horses due to weight, size, or other safety considerations associated within each location.
Trollhaugen has a policy of no animals on zip lines, or the challenge course. The use of service animals on zip lines and the challenge course conflicts with Trollhaugen’s safety requirements necessary for the reasonably safe operation activities. These safety concerns include the use of service animals on zip line/challenge course that expose the user and zip line/challenge course participants to a safety hazard. These safety concerns are compounded by our facility’s large volume of terrain use.
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When guests with allergies or dietary restrictions visit, they are encouraged to explain their dietary needs to our staff if they plan on purchasing food/beverages from our facility